Returns

You have 14 days to change your mind after the day you, or someone for you, receive the product. That is the consumer right of withdrawal.

Request the return in your account or email info@novadigitalsolutions.nl with your order number. Send the product back unused and complete in its original packaging, unless you tried it as a shop would allow.

You pay the return postage, unless the product arrived damaged or wrong. Then we sort it without that cost.

After we receive and check it, we refund the purchase price including the original standard shipping through Mollie, on the same payment method. We do that within 14 days after we receive the return, or after you show that you sent it back.

Excluded are goods made to your specification, sealed goods whose seal is broken, and goods that cannot come back for hygiene reasons once the seal is open.